Dispensing Services Manager

Norcross, GA
Full Time
Manager/Supervisor
Overview
We are seeking a proactive and solutions-driven Dispensing Services Manager to lead and evolve our dispensing equipment services program. This role oversees installations from planning through execution, maintenance, technical development, operational forecasting, and continuous improvement across systems, processes, and service support.

The ideal candidate combines strong leadership, project management, and communication skills with hands-on mechanical and electrical aptitude. This individual must be capable of managing full system installations from start to finish while identifying opportunities to improve efficiency, scalability, and overall performance.

This position reports to the Vice President, Technical Services & Support.

Key Responsibilities:
  • Lead dispensing equipment installations from planning through implementation
  • Manage and develop Dispensing Systems Technicians through coaching, scheduling, and performance leadership
  • Forecast staffing, equipment, and operational needs based on business demand and project pipeline
  • Partner cross-functionally with Sales, Technical Service, Operations, Customer Service, Supply Chain, and Leadership to align priorities and execution
  • Oversee dispensing systems performance, troubleshooting, installation efficiency, and continuous improvement initiatives
  • Lead dispensing onboarding and ongoing technical training programs
  • Ensure accurate reporting of purchasing, installations, maintenance, inventory, and service activities
  • Maintain high standards for safety, quality, organization, and professionalism
  • Promote accountability, ownership, and a customer-focused team culture
  • Perform other duties as assigned

Skills & Qualifications:
  • Strong leadership, communication, and cross-functional collaboration skills
  • Project Management in manufacturing, industrial, plant, or field service environments
  • Strong organizational, planning, and forecasting abilities
  • Proficiency in Microsoft Office and ERP systems
  • Experience in mechanical or electrical aptitude with troubleshooting experience
  • Process Control, PLC and HMI experience preferred
  • Experience with pumps, motors, pneumatic systems, liquid flow systems, or similar industrial equipment
Additional Requirements
  • Ability to travel up to 25% annually
  • Ability to work in active industrial and customer environments
  • Ability to stand and walk for extended periods throughout the workday
  • Ability to climb stairs and lift up to 50 lbs.
  • Flexibility to work weekends or extended hours as business needs require
  • Non-smoker and non-vaper
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